Last Updated: 09/19/2025
Thank you for shopping at Dzdamai(hereinafter referred to as “the Platform”). This Return and Refund Policy outlines the terms and procedures for returning or exchanging products purchased through our Platform, as well as processing refunds. By placing an order on the Platform, you acknowledge that you have read, understood, and agreed to comply with this Policy.
1. Basic Return & Exchange Rules
1.1 Time Limit for Returns & Exchanges
You must initiate a return or exchange request within 10 calendar days of receiving your order. Requests submitted after this period will be automatically invalid, and we reserve the right to refuse processing.
1.2 Product Integrity Requirements
Products requested for return or exchange must be in brand-new, unused condition with intact original packaging, tags, labels, and accessories (e.g., user manuals, gifts, anti-counterfeiting codes). Products showing signs of disassembly, alteration, or trimming will not be accepted.
1.3 Ineligibility for Returns & Exchanges Due to Damage/Stains
We reserve the right to refuse return or exchange requests if the product has stains, scratches, damage, deformation, or other conditions that affect secondary sales—unless such issues are caused by logistics transportation. This policy applies regardless of whether the 10-day period has elapsed.
1.4 Shipping Costs for Non-Merchant-Related Reasons
If you initiate a return or exchange due to personal reasons (e.g., incorrect size selection, dissatisfaction with style, accidental order placement, or issues unrelated to product quality or merchant error), you will be responsible for all round-trip shipping costs.
1.5 Shipping Costs for Merchant-Related Reasons
We will cover round-trip shipping costs if the return or exchange is caused by:
- Product quality issues (e.g., functional defects, material mismatch);
- Merchant operational errors (e.g., wrong style/size shipped, missing accessories).
You will need to prepay the shipping fee and submit valid logistics vouchers to apply for reimbursement from us.
1.6 Trial Restrictions
- Apparel, Shoes & Bags: You may try these items under proper conditions (e.g., using disposable insoles to avoid cosmetic/perfume contamination), but washed or worn items are ineligible for returns/exchanges.
- Beauty & Skincare Products: Only sample-sized products may be tested. Opened full-sized products will not be accepted for return or exchange (except for quality issues).
1.7 Special Terms for Customized Products
Personalized customized products (e.g., engraved jewelry, printed apparel, custom-sized furniture) are non-resalable. The 10-day return/exchange rule does not apply except for quality issues. You must confirm all customization details before placing your order.
1.8 Restrictions on Fresh/Food Products
- Fresh fruits, refrigerated foods, and short-shelf-life snacks are ineligible for returns/exchanges if they spoil due to improper storage or delayed pickup by you.
- If products are already spoiled upon receipt, you may apply for after-sales service by providing photos and logistics information within 24 hours of delivery. Final handling will be determined by our team.
1.9 Requirements for Electronic & Digital Products
Mobile phones, computers, tablets, and other electronic devices must:
- Power on normally;
- Be free of scratches;
- Include all original accessories (e.g., chargers, warranty cards).
Unconditional returns/exchanges are not supported for activated devices without quality issues. For quality-related claims, an official inspection report is required before processing.
1.10 Standard Application Process
You must initiate a return/exchange request through the Platform’s “After-Sales Portal” first. Upload photos of the product’s current condition and order details, then wait for our approval (typically 1-3 business days). Only ship the product to the address we provide after approval. We reserve the right to refuse products returned without prior approval.
2. Supplementary Explanations
2.1 Logistics Responsibility Definition
- If products are damaged or lost during transportation, you must inspect the package in person upon delivery. If issues are found, refuse to sign for the package immediately, request a certificate from the logistics provider, and notify us promptly. We will negotiate compensation with the logistics company on your behalf.
- For transportation issues reported after signing for the package, you will need to communicate directly with the logistics company. We can provide assistance but assume no direct responsibility.
2.2 Refund Processing Time
After we confirm receipt and acceptance of the returned product, we will process your refund within 3-5 business days. Refunds will be credited to your original payment method (e.g., credit card refunds go back to the original card). The exact time for the refund to appear in your account depends on your payment platform or bank, but generally does not exceed 7 business days.
2.3 Other Notes
Amashop reserves the final interpretation right of this Policy. For any questions, please contact our customer service center.
3. Contact Us
- Customer Service Email: dzdamai@proton.me.