Last Updated: 09/19/2025
Thank you for shopping at Dzdamai(hereinafter referred to as “the Platform”). This Shipping Policy (hereinafter referred to as “this Policy”) outlines the terms related to shipping destinations, delivery times, shipping costs, and exception handling for products purchased through the Platform. By placing an order on the Platform, you acknowledge that you have read, understood, and agreed to comply with this Policy.
1. Delivery Range
The Platform provides shipping services to the Mainland United States, but temporarily does not support shipping to Alaska, Hawaii, and overseas territories such as Puerto Rico and the U.S. Virgin Islands.
Shipping to PO Box or military postal addresses (APO/FPO) is not supported.
2. Delivery Time
2.1 Standard Shipping
Mainland United States: The default delivery time is 3 to 7 business days. Orders that meet relevant conditions may enjoy shorter delivery times.
2.2 Free Economy Shipping
Orders that meet specific conditions (e.g., an amount of $35 or more) are eligible for Free Economy Shipping, with a delivery time of 5 to 10 business days (including 1 day for stocking and 4 to 7 days for shipping). This service is only applicable to street addresses in the Mainland United States.
3. Shipping Cost Standards
Shipping costs are calculated by product/weight: The default one-time shipping fee for Standard Shipping is 5.99, and the weight-based billing standard is 1.50 per pound.
4. Logistics Partners
The Platform mainly cooperates with logistics companies such as the United States Postal Service (USPS), FedEx, and United Parcel Service (UPS).
5. Order Tracking
After the order is shipped, you can log in to the Platform and check the logistics status of the order on the “My Orders” page. You can enter the logistics tracking number on the official website of the logistics partner or the tracking tool provided by the Platform to check the real-time transportation progress of the package.
6. Exception Handling
6.1 Delayed Delivery
If the order is not delivered beyond the estimated time due to reasons attributable to the logistics company, you can contact customer service. The Platform will assist you in communicating with the logistics partner to understand the specific situation and resolve the issue as soon as possible. If the delay is prolonged, the Platform will provide appropriate compensation (such as coupons) based on the actual situation.
6.2 Product Loss or Damage
If the product you receive is lost or damaged, please contact customer service within 24 hours of signing for it and provide relevant photos or videos as evidence. The Platform will verify and handle the matter with the logistics partner. If it is confirmed that the problem occurred during the logistics transportation process, we will arrange for a reshipment or refund for you.
6.3 Delivery Failure
If delivery fails, the logistics partner will usually leave a notification informing you of the reason for the failure and the subsequent handling method.
7. Contact Us
- Customer Service Email: dzdamai@proton.me.